Someone who answers when the site breaks, and reads the numbers when it doesn't.
A Care Plan is the month-after layer for something I built. Host and Lead cover sites I built or rebuilt; Ops covers the agents, automations and apps. Offered on launch day, month to month with thirty days notice. Most site clients take Lead, which bundles Host with the Lead System for $1,500 a month instead of $1,850 bought separately.
The site stays up, fast and current.
- Hosting, SSL, backups and uptime monitoring
- Security and dependency updates
- Up to two hours of edits a month
- Quarterly speed and search check
- Same-week turnaround on requests
Host plus the Lead System, together. Bought separately, $1,850 a month.
- Everything in Host
- The Lead System, run and tuned every month
- Monthly report: leads and response times
- Up to five hours of edits and automations
Care for the agents, automations and apps I built.
- Hosting, backups, uptime and security for the app shell
- Every scheduled job and agent run monitored, failures caught and fixed
- Prompts, rules and voice profiles tuned every month
- Monthly report: runs, exceptions and model cost
- Monthly sixty-minute working session with the owner
- Up to ten hours of build time a month
- Takes the place of a separate run fee on an Agent Build
What each plan includes.
| Included | Host $600 / mo | Lead $1,500 / mo | Ops $2,000 / mo |
|---|---|---|---|
| For | A site I built | A site I built + the Lead System | An agent, automation or app I built |
| Hosting, SSL, backups, uptime monitoring | |||
| Security and dependency updates | |||
| Quarterly speed and search check | · | ||
| Edits and small builds each month | 2 hrs | 5 hrs | 10 hrs |
| Turnaround on requests | Same week | 48 hours | Next business day |
| The Lead System, run and tuned every month | · | · | |
| Monthly report | · | Leads and response times | Runs, exceptions and model cost |
| Scheduled jobs and agent runs monitored, failures fixed | · | · | |
| Prompts, rules and voice profiles tuned monthly | · | · | |
| Monthly sixty-minute working session | · | · |
The fine print, in plain words.
What counts as an edit?
Anything that takes under the hour block: new photos, a price change, a new service section, a seasonal banner, a new team member. Bigger things like a new page set or a new integration get a small fixed quote.
Can I switch tiers?
Any month, within what you have. A site client moves between Host and Lead; an agent or app build sits on Ops. A site I did not build cannot go on Lead until it has been rebuilt.
What if I don't use my hours?
They don't roll over, but the quarterly check and the monitoring happen whether you ask or not. The plan exists so the site never goes stale, not to bank hours.
Do I have to be a rebuild client?
For Host and Lead, yes. They cover sites I built or rebuilt, because I only stand behind code I know. If you have a site I didn't build, the full audit comes first, then a fixed-price fix or a rebuild, and the plan starts at launch.
Do I own the Lead System?
No. It is installed on your accounts and run for a monthly fee, not sold; stop paying and it switches off. Your leads, contacts and conversations live in your own tools and stay yours. A site or an agent build is different: those are yours when paid for.