Looking for an answering service for your plumbing company? Read this first.
An answering service solves one problem: a person picks up. It does nothing about the web form at midnight, the quote nobody chased, or the lead that never made it to the board. Lead Rescue is the other way round. Nobody picks up, and nothing gets lost.
What happens to each lead.
| The moment | Answering service | Lead Rescue |
|---|---|---|
| A missed call at 7 pm | A receptionist takes a message and emails it to you. | The caller gets a text back within minutes with your name and a link to book or describe the job. You get the lead on the board. |
| A web form at midnight | Nothing. Most answering services cover the phone only. | A reply by text and email inside five minutes, and the lead on the same board as the calls. |
| A quote sent Tuesday | Nothing. Follow-up is still your job. | Three follow-up touches on a fixed cadence until they answer, then it stops. |
| Monday morning | A call log, if you ask for one. | A digest: every lead in, every quote out, what's stuck and who owes you a reply. |
| The bill | By the minute or the call, so a busy week costs more. | $450 CAD a month, flat, after a $1,250 install. Three-month first run, then month to month with thirty days notice. |
Lead Rescue runs on the phone line, inbox and forms your office already opens. Your leads, contacts and conversations stay in your tools; the engine is mine and runs for the monthly fee.
Keep the answering service for emergencies. Let Lead Rescue do the rest.
If a burst pipe at 2 am needs a human to dispatch, keep the service for that. Everything that is not an emergency, which is most of what comes in, is better handled by a reply in minutes and a follow-up that never forgets.
- Web form, phone, email and social leads in one board
- Instant text and email reply to every new lead
- Three-touch quote follow-up sequence
- Monday digest: leads in, quotes out, what's stuck
- Monitoring and monthly tuning included
- Runs on tools your team already opens
- Three-month first run, then month to month with thirty days notice
Straight answers.
Is Lead Rescue an answering service?
No. Nobody picks up the phone. What it does is make sure nobody who called or filled in a form is left waiting: the missed call gets a text back in minutes, the form gets a reply, the quote gets chased, and every one of them lands on one board your office can see.
When is a real answering service the better choice?
When you run enough emergency volume that a human needs to triage and dispatch at 2 am, or when your customers are mostly property managers who expect to speak to a person. Plenty of plumbing companies run both: the service takes the after-hours emergencies, Lead Rescue catches everything else and does the follow-up the service never will.
What does an answering service cost a plumber?
They bill by the minute or by the call, usually with a monthly minimum, so the cost rises with the weeks you are busiest. Lead Rescue is a flat $450 a month and does not care how many leads come in.
How fast is it live?
Ten business days from the discovery call, on the phone line, inbox and forms your office already uses. The install is $1,250 once. Running and tuning it is inside the monthly.
Do I need a new website for this?
No. Lead Rescue installs on whatever site you have. If the site itself is the problem, the plumbers page shows what a rebuild costs.